Delivery Information

  • Free Click & Collect to select stores.
  • Free standard shipping to New Zealand on orders over NZ$50.
  • No promo code is required - free shipping is automatically applied at checkout.
  • Free shipping is a limited promotion and not available for orders delivered outside New Zealand.

 

Delivery Timeframes

Region Standard Shipping Click & Collect
 
New Zealand
 
2 - 7 working days* 1-4 working days*

International
 
10 - 30 working days* Unavailable

 

*Working days are Monday to Friday, and don't include weekends or public holidays.

 

Delivery Costs

Region Standard Shipping Click & Collect
 
New Zealand
 
NZ$5.00 FREE

Australia
 
NZ$20 Unavailable

International
 
NZ$40 Unavailable

 

*International delivery charges exclude any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.

 

Click & Collect now available - selected stores

  • Free Click & Collect at selected NZ stores
  • No promo code is required - free Click & Collect is automatically applied at checkout.
  • Available at selected stores within New Zealand, see full list below.

When can I expect my order?

Your order will be available within 1-4 working days, depending on store location. Working days are Monday to Friday, and do not include weekends or public holidays.

What do I need to bring to collect my order?

To collect your order, you will need to show your 'Ready to Collect' email or SMS as proof of purchase. This can be shown on your smartphone or as a print out.

Can someone else collect my order on my behalf?

Yes. They must bring a copy of your 'Ready to Collect' email or SMS as proof of purchase. They'll need to sign for your order, and we'll send you an email to confirm that the order has been collected.

How do I track my order?

Once your order has arrived in-store and is ready to collect, you'll be notified via SMS and email.

What stores offer Click & Collect?

North Island South Island
 
Sylvia Park
Shop 44, Sylvia Park Shopping Centre
286 Mt Wellington Highway, Mt Wellington, 1060
 
 
Nelson
91 Bridge Street, Nelson, 7010
 
Queen Street
Shop G1 & M1, 166-174 Queen Street
Auckland, 1010
 
 
 

DELIVERY CONDITIONS

  1. We can’t deliver to a PO Box. Parcels with a PO Box address will be returned to us, so please make sure you use a street address as your delivery address.
  2. While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person. This can be a result of a delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight. This includes but is not limited to any delay caused by an incorrect delivery address being provided to us.
  3. Delivery charges and minimum order are subject to change at any time.
  4. You’ll need to sign for your order when it arrives. If you’re not available to sign for your parcel, Toll will leave a note with instructions for collection. International orders are subject to the delivery terms of the relevant postal service.
  5. Please check your order upon arrival to ensure it contains the right contents, and get in touch with us if something’s not right.
  6. All orders are subject to availability of items at the time of dispatch. We do our best to maintain up to date and accurate information regarding stock levels. If any items in your order are out of stock at the time your order is packed, we will notify you by email and refund you for those items.
  7. Nail polish and other flammable items cannot be sent internationally. You can find out more on the United Postal Union Convention website..
  8. Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs office if you need more information.

PROBLEMS WITH YOUR ORDER?

You’ll find more shipping and delivery information in our FAQs.

If you have any issues with your delivery or aren’t sure about something, just get in touch with our Customer Service Team